We’re here to help
Support
Something not working, or a question about your licence? Start here.
Contact FoCal support
Tell us what’s happening, with your FoCal version, camera and computer, and we’ll help. Have a quick look at the FAQ first: the answer may already be there.
Something wrong?
- FoCal setup checklistTick off each step before a calibration or a Kit Health Check.
- Camera disconnecting or not respondingMost often the USB cable: use a good, short one, without extensions or hubs.
- Camera settings not put back after a disconnectUnplugged mid-test, or FoCal closed? Use Connect & Restore.
- Mac: permissionsWhat FoCal needs permission for on a Mac, and how to give it.
- Connecting with camera Wi-Fi or EthernetSetting up a network connection to the camera.
- FoCal licensingHow licences, cameras and updates work.
Your licence and FoCal
Your FoCal account
Download FoCal, manage your cameras and licence, and renew support.
Renew support and updates
FoCal isn’t a subscription. What 12 months of support give you, and what happens when they end.
Technical specifications
The Windows, Mac, iPhone, iPad and Android versions FoCal runs on.
Quick start
Just bought FoCal? Activate, download, install and run your first calibration.
Test centres
Have your camera and lenses calibrated with FoCal for you, in the UK, Europe, the USA and Canada.
FoCal 5 help
For FoCal 5 and the 3.0 versions of FoCal Mobile and Snapshots.